Last updated: November 3, 2025
This page will be updated with frequently asked questions and other helpful info.
Pompoku FAQ
Q: Can I play on multiple devices?
Q: I want to transfer my account to another device!
When you first start playing, your game account linked only to the device the game is installed. To play on a different device, you need to link the game account to another account of yours, using one of the available sign-in methods in the game. Then, sign-in with that same account on the second device, and you’re all set.
The sign-in methods can be found on the options screen (the gear icon in top-right corner of the main screen) by tapping the blue ACCOUNT button.
Q: Can I combine game accounts?
It’s not possible to combine game accounts. If you’ve played with two different accounts on two devices and then try to link the accounts, you’ll receive a prompt asking which account you want to keep using. Be careful to not lose access to an account you still want to use!
Q: I purchased an in-game item, but it’s not showing up!
Q: I got a transaction failure notification!
If the transaction failed, you almost certainly were not charged. Check your internet connection and try again after awhile.
If the transaction was completed, the purchase should show up after restarting the game. It may sometimes take a few hours to process.
If you think the transaction completed but you didn’t get the purchased item, even after waiting a while and restarting the game, contact with the following details:
• Your player ID (can be copy/pasted from the player info screen, star icon in top-left corner at the start of the game)
• Purchased item name
• App Store: Purchase receipt or screenshot of it. Can be found in a receipt email sent to you.
or
• Google Play Store: Order number, starting with GPA. Can be found in a confirmation email sent to you.
Please be patient; it will take a few days to look into it!
Q: I purchased an item, but changed my mind!
In-app purchases are final and non-refundable by Rieha Games, but if you would like to request a refund from Apple or Google, please check the following links:
Request a refund for apps or content that you bought from Apple
Request a refund for a Google Play purchase
Q: I want my data deleted!
If you want your data deleted from our files, please use the methods found in our apps. Otherwise we may need to confirm your identity to verify your right to make the request. In Pompoku you can delete your data in the options screen (gear icon in top-right corner at the start of the game) tapping the blue ACCOUNT button, and then DELETE ACCOUNT button.
Note that we respect your privacy and all data collected from you is related to the game. Rieha Games does not access, collect or share your personal information without your consent.
If you need further help with this, contact our support at . Note that deletion of your data may prevent you from using our apps and/or services.
Q: I have an issue and I can’t find a solution!
Q: I found a bug!
Q: I have something else important!
Please contact our support:
Rieha Games is your friend! ♥︎